Seasoned executive with proven success in customer service, loyalty, operations, business development and management of financial services, able to conceptualise and successfully implement full functioning strategies. Innovative, profit-building leader committed to customer satisfaction. Previous experience includes fourteen years in service quality, customer experience management and branch management in commercial banks (Raiffeisen group, Citibank), twelve years of consulting work for major international institutions and donor organisations (USAID, EBRD) in small and medium business lending, microfinance and financial inclusion projects.