On Facebook, an intelligent and conscientious person criticized Moscow upmarket food store “ABC of Taste” for certain excessive services, which, in his opinion, highlight inequality and exploitation. Service quality is dear to my heart, so I would like to separate the complex issue of inequality from simple truths about customer service, staff motivation and competencies of managers.
The little guy’s truth
Complaint Management, Financial Ombudsman Financial Ombudsman, Moscow, 2010 In autumn 2010, Pavel Gurin, Chairman of the Management Board of Raiffeisenbank, supported the initiative of the Association of Russian Banks to...
