On Facebook, an intelligent and conscientious person criticized Moscow upmarket food store “ABC of Taste” for certain excessive services, which, in his opinion, highlight inequality and exploitation. Service quality is dear to my heart, so I would like to separate the complex issue of inequality from simple truths about customer service, staff motivation and competencies of managers.
Ekaterina Melnikova’s new music, summer 2020
The autumn finds me in Moscow. To misquote “Alice in Wonderland”, I thought this would never happen, and now here I am. However, it is good to be with friends...
