Customer Service After Virus – A Reminder to Directors, March 2020
Customer Service in Retail - a Reminder to Directors When the virus is over, the doors will re-open and customers will return. If you are the director of a club,...
St.James’s Tour on December 25th, 2019
Our friend Mark gave us for Christmas, December 25, 2019, a tour of London St. James’s district, outlined by Piccadilly Street in the north, Green Park in the west, Mall...
«Shall I tell you something?..»
I continue to write commentaries about service, this piece will be about the role of the voice in “games people play”. What is important in a phone conversation between two...
Banker To The Poor
On the photo: "$100 loan. Can one earn anything, lending to the poor?" In 2008, my daughter, a student journalist at the time, was looking for professional experience and wanted...
Sardinia April 2019
The happy time started in London on April 21st, 2019, Easter Sunday, with our picnic in Dolphin Square.
April 22nd, Gatwiсk airport. Joining a small crowd lining up to board on the London – Olbia flight. At the beginning of the line, a graceful tall lady quietly repacks her suitcase, with a smile on her face. Nan! Hurray! – and back to the boarding hassle.
Trip to Ukraine (Kiev – Teplik) February 28th – March 2nd, 2019
My great grandfather Schlomo Wechsler left Teplik in 1913, headed for Rotterdam and then on to New York. My grandfather Abram Wechsler was recruited during WW1 into the Russian Tsarist ...
Russian Constitution, Amendments. For my friends outside Russia
March 2020 At first, constitutional amendments were discussed. The amendments are long, hard to read, something on pensions, something on maternity/parent capital. Even God is mentioned in there, and just...
Service, a New Word in Russian in 1936
The English word "service” was adopted into the Russian language thanks to the writers Ilf and Petrov. The particularly famous books they wrote together are “The Twelve Chairs” and “The...
Where Does Equality Start?
The words "feminism" and "discrimination" used to send me to sleep, but in March 2019, when I left Citibank and started working for a project aimed to develop financial and...
Coronovirus marketing of banks and other mills on a stomy river
March 2020 Russian banks have launched special products and promotions, which play with words “coronavirus”. But not all of them. "Raiffeisen: "We don't see the need to create products focused...
